Frequently Asked Questions
Everything you need to know about our handcrafted ceramics.
Are your pottery pieces microwave and dishwasher safe?
Yes, all of our ceramics are fired at high temperatures making them durable for everyday use. They are safe for both the dishwasher and microwave, though we recommend hand-washing for longevity.
How do you ensure fragile items aren't broken during shipping?
We use eco-friendly, plastic-free protective packaging designed to withstand transit. In the rare event that an item arrives damaged, please contact us within 48 hours for a replacement.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and order weight.
Can I return an item if I change my mind?
We accept returns on unused items in their original packaging within 30 days of delivery. Please note that customers are responsible for return shipping costs unless the item is faulty.
Why does my piece look slightly different from the website photo?
Because each item is handcrafted and hand-glazed, unique variations in color, texture, and size are to be expected. These small differences are a testament to the artisan process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.